Privacy Policy

a. Publicly Available Data

voxtruth may collect and process publicly available information from supported platforms, including but not limited to:

• Instagram
• TikTok
• Shopee
• Tokopedia

This may include:

• Public comments
• Public captions
• Public usernames
• Public hashtags
• Public reviews
• Product ratings
• Engagement metrics
• Mention counts
• Public metadata

We do not intentionally collect private or restricted content.

b. Account Information

When you create an account, we may collect:

• Name
• Email address
• Company name
• Billing information
• Authentication credentials

c. Usage Data

We may automatically collect:

• Browser type
• Device information
• IP address
• Operating system
• Access logs
• Session activity
• Performance analytics

We use collected information to:

• Provide sentiment monitoring services
• Generate analytics and insights
• Detect trends and crisis signals
• Compare brand and competitor performance
• Improve platform performance
• Maintain security and fraud prevention
• Provide customer support
• Comply with legal obligations

voxtruth uses automated systems and AI-based analysis to:

• Classify sentiment
• Detect anomalies
• Identify trending topics
• Generate alerts
• Aggregate public discussions

Results generated by AI may not always be fully accurate and should be reviewed by users before making critical decisions.

voxtruth may access publicly available data through:

• Official APIs
• Public feeds
• Licensed data providers
• Authorized integrations

Use of third-party platforms remains subject to their own terms and privacy policies. Examples include:

• Instagram Privacy Policy
• TikTok Privacy Policy
• Shopee Privacy Policy
• Tokopedia Privacy Policy

We do not sell personal data.

We may share information with:

• Infrastructure providers
• Analytics providers
• Payment processors
• Legal authorities when required by law

All third parties are expected to maintain appropriate confidentiality and security standards.

We retain information only for as long as necessary to:

• Provide services
• Maintain analytics history
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Publicly sourced data may be periodically refreshed or removed.

We implement reasonable technical and organizational safeguards, including:

• Encryption in transit
• Access controls
• Secure infrastructure
• Monitoring and logging
• Authentication protections

However, no system can guarantee absolute security.

Your information may be processed and stored in countries outside your jurisdiction where data protection laws may differ.

By using voxtruth, you consent to such transfers where permitted by law.

Depending on your jurisdiction, you may have rights to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Request data portability

To submit a request, contact us using the information below.

voxtruth is not intended for individuals under the age of 13 (or the minimum legal age in your jurisdiction).

We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page with a revised “Last Updated” date.

For privacy-related questions or requests, contact: