Terms of Service

voxtruth provides sentiment intelligence and analytics tools that help organizations monitor and analyze publicly available discussions, reviews, trends, and signals across social media and e-commerce platforms.

Features may include:

• Sentiment analysis
• Crisis detection
• Competitor comparison
• Keyword monitoring
• Trend analytics
• Real-time alerts
• AI-generated insights

You must:

• Be legally capable of entering binding agreements
• Use the service in compliance with applicable laws
• Provide accurate account information

If you use voxtruth on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You are responsible for:

• Maintaining account confidentiality
• Securing your credentials
• All activities under your account

You agree to notify us immediately of unauthorized access or security incidents.

You agree not to:

• Violate laws or regulations
• Scrape or abuse the platform
• Attempt unauthorized access
• Interfere with service availability
• Reverse engineer the platform
• Use voxtruth for unlawful surveillance or harassment
• Re-identify anonymized or aggregated data
• Misrepresent AI-generated analysis as factual certainty

You may not use the service in ways that violate the terms of third-party platforms.

voxtruth may process publicly available information originating from platforms such as:

• Instagram
• TikTok
• Shopee
• Tokopedia

Those platforms operate independently and maintain their own policies and terms.

Your use of third-party services remains subject to their respective agreements.

voxtruth provides analytical and AI-assisted insights based on available data sources.

We do not guarantee:

• Completeness
• Accuracy
• Real-time availability
• Platform uptime
• Prediction reliability
• Sentiment precision

Analytics, scores, classifications, and alerts are provided for informational purposes only.

Users remain responsible for business decisions based on the platform.

All rights, title, and interest in voxtruth, including:

• Software
• Branding
• Design
• Dashboards
• Models
• Algorithms
• Documentation

remain the exclusive property of voxtruth or its licensors.

You may not reproduce, redistribute, or create derivative works without written permission.

You retain ownership of data you submit to voxtruth.

You grant voxtruth a limited license to:

• Process
• Store
• Analyze
• Display

such data solely for operating and improving the service.

If applicable:

• Paid subscriptions renew automatically unless canceled
• Fees are non-refundable unless required by law
• We may change pricing with reasonable notice

Failure to pay may result in suspension or termination.

We may:

• Modify features
• Update infrastructure
• Perform maintenance
• Suspend services temporarily

We do not guarantee uninterrupted availability.

We may suspend or terminate access if:

• These Terms are violated
• Abuse or illegal activity is detected
• Payment obligations are unmet
• Security risks arise

You may stop using voxtruth at any time.

To the maximum extent permitted by law, voxtruth shall not be liable for:

• Indirect damages
• Lost profits
• Business interruption
• Data loss
• Reputation damage
• AI inaccuracies
• Third-party platform changes

Our total liability shall not exceed the amount paid by you for the service during the previous 12 months.

You agree to indemnify and hold harmless voxtruth from claims arising out of:

• Your misuse of the service
• Violation of these Terms
• Violation of third-party rights
• Illegal or unauthorized activities

Your use of voxtruth is also governed by the Privacy Policy.

These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction where voxtruth operates, unless otherwise required by local law.

We may update these Terms periodically.

Continued use of voxtruth after changes become effective constitutes acceptance of the updated Terms.